SecurID Authenticate App 3.9.x or Earlier
The SecurID Authenticate app helps you access your company's protected resources by providing multifactor authentication with Approve (push notifications), Authenticate Tokencode, and Biometrics. The app looks like this:
What do you want to do?
Delete the App from your Device
The following device management operations are applicable for all versions of SecurID Authenticate app.
Register Your Device
Perform these steps to register an iOS, Android, or Windows 10 device with the SecurID Authenticate app. Registering a device adds your first account.
Register Using My Page
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Sign into RSA My Page. Your administrator sends the URL to you.
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In the My Authenticators tab, click Register an authenticator.
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Select SecurID Authenticate app. Follow the instructions.
You are prompted to download the app and register it using either a QR code or numeric registration code.
Register Using the SecurID Authenticate App
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Download the SecurID Authenticate app from the Apple App Store, Google Play, or Microsoft Store.
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Open the app and follow the instructions.
Your administrator provides your user ID, company ID, and password.
Sign In to Applications
Use the SecurID Authenticate app when you access an application.
Tips:
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You must respond to notifications during the authentication process. Make sure notifications are enabled on your device. If necessary, tap the notification or the app icon to continue. If you have disabled or not received notifications, pull down on the top of the app to refresh.
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For an optimized experience on iOS, turn on Background App Refresh for the app. This ensures that the app can check for new authentication requests even when it is in the background.
Different Ways to Sign In
Your administrator determines which authentication options you can use.
Authentication Option | How to Use This Option |
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Approve |
RSA sends a notification to your device. In the app, tap Approve. You can also tap an interactive notification on the device or on an Apple Watch or Android Wear watch paired to the device. You might be prompted to unlock your device after you tap Approve in the notification. Tap Deny if you did not request access to an application. If you pair an iPhone with Apple Watch and your administrator requires you to unlock the phone for Approve, this is what to expect:
|
Authenticate Tokencode |
In your browser or VPN, enter the tokencode that appears on the app home screen. The tokencode is an eight-digit number that changes every 60 seconds. If you are using the app and accessing the protected application on the same device, you can tap (iOS), tap or click (Windows), or long press (Android) the number to copy the tokencode. Your administrator may require additional authentication (for example, a biometric or a PIN) before viewing the Authenticate OTP. The app prompts you to create a PIN that is only used for viewing the Authenticate OTP. When you need to enter the tokencode in the browser or VPN, tap or click View Tokencode on the app and follow the instructions. You can authenticate to view the tokencode if your device is online or offline. |
Biometrics |
SecurID sends a notification to your device and prompts you to authenticate using a biometric option available on your device, such as Fingerprint, Face ID (iOS), face recognition (Android), or Windows Hello. Be sure to set up biometrics on your device. If your device does not meet the System Requirements, you will not use this method. |
Authenticate Key |
Authenticate Key is a FIDO-based authenticator that can be used for primary and additional authentication. It is currently only available as a Technical Preview feature to a small number of RSA customers. Do not enable this feature unless instructed by your administrator. |
When you authenticate to an application, you can select Remember This Browser in the browser to simplify future authentication.
Location Collection
RSA might request permission to collect your location for verification purposes. If you do not grant permission, you might be denied access to certain applications, or you might be asked to use a different authentication method. If you deny permission to share location, location is not collected at that time. If you decide to share location at a later time, you might see a message to grant permission, or you might need to modify your browser settings. See your administrator for instructions on configuring your browser.
Add or Delete an Account
You can add multiple accounts to a single smartphone or computer for the same company. Each account must use a different username. For example, you can register a smartphone with Company A, then add accounts using username1@example.com for Account 1 and username2@example.com for Account 2. Or you can add accounts for the same company to different smartphones, using a different username for each account. The accounts can use different apps or the same app.
You can add up to ten accounts in the app. Your administrator must send you a new Registration Code or URL for each account.
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Open the SecurID Authenticate app.
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On the My Accounts screen, tap or click Add Account.
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To complete registration, see Register Your Device.
To delete an account:
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Open the SecurID Authenticate app
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On the My Accounts screen, select the account and then swipe left and tap Delete (iOS), long press and tap the trash icon (Android), or tap or click Delete (Windows).
Delete the App from your Device
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Open the app on your device.
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Tap to go to the My Account screen:
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Select each account and then swipe left and tap Delete (iOS), long press and tap the trash icon (Android), or tap or click Delete (Windows).
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Delete the app from your device.
If you delete the app before you delete the last account from within the app, contact your IT Help Desk to delete the old device.
You might need to back up and restore a mobile device that was previously registered using the SecurID Authenticate app. For example, you might perform a system backup and restore to resolve issues on an existing device or to migrate data to different device.
On iOS and Windows devices, the app data is not included in a system backup. On Android devices, the app is not included in a system backup. If you restore a device from a system backup, complete the following instructions to continue using the app on the restored device.
Procedure
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Restore your device.
- Do one of the following:
If you are restoring to the same device, go to the next step.
If you are restoring to a different device, contact your administrator and indicate that you previously completed device registration using the app on one device and are now restoring to a different device.
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(Android only) Install the app from Google Play.
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Open the app, and complete device registration.